As a result of the COVID-19 outbreak and in accordance with local health and government guidance, the decision was taken to suspend PTE Academic exam deliveries in a number of locations. We are now beginning to offer test appointments again in some of those locations. However, in order to comply with health and safety requirements we are reducing the number of test takers in each test session to allow for social distancing.

受新冠疫情影响，并遵照当地政府的相关政策规定，培生自2020年2月起暂停了PTE学术英语考试在中国大陆的考试。随着疫情逐步得到控制，我们决定在部分中国大陆地区的考点为考生重新提供这项考试服务。但是，由于要严格遵守相关的健康和安全规定，我们会减少每一场考试的考生数量。

This means that, unfortunately, your original appointment is no longer available. When you log into your account you will see that we have rescheduled your test (into a temporary ‘placeholder’ test center) to a date approximately 90 days in the future. If you have not already done so, within the next 90 days you should log into your account and reschedule this appointment to a time and location of your choice free of charge. Alternatively, you can choose to cancel your appointment and receive a refund.

这个安排意味着您原先已经预定的考位不会再被保留。当您登录进入您的账户时，您会看到我们已经在重新为您安排接下来90天以内的新考位（您原订的考位已经进入“占位”中心）。您须在接下来的90天之内登录进入您的账户，免费更改已预定的考位。或者，您可以选择取消您的考试并获得退款。

If you have logged into your account and already rescheduled your appointment then please disregard this.

如果您已经重新预约了新的考位，请忽略本通告。

Further information is provided below:

更多相关信息如下：

What does this mean for me?
这个安排对我意味着什么？

We have suspended your test appointment which means that you will not lose your test fee and you will be able to book an alternative appointment once appointments are available.

我们暂停了您已经报名的考试不等于您损失了考试费。报名系统开放后，您可以重新预订一个新考位。

Does that mean my appointment is cancelled?
我已经预定的考位是被取消了吗？

No. When you log into your account you will see that your test appointment has been moved from your chosen test center to a temporary placeholder test center. When testing resumes you will be able to reschedule your test appointment at your preferred test center free of charge.

不是。您可以在自己的系统账户中看到您原先报名的考位被放到了一个临时的“占位”中心。等PTE学术英语考试恢复后，您可以免费重新预定新考位。

What is a temporary placeholder test center?
什么是临时“占位”中心？

A temporary placeholder test center is where test appointments are held on a waiting list for when test centers can resume testing. Anyone whose test appointment is currently rescheduled will see a temporary placeholder test center under their account. You will not be able to take your test at this test center.

临时“占位”中心是在考点和考试重新开放之前，供考生等待考位预订的虚拟场次。所有考试已被更改的考生都将进入“占位”中心。 考生不能在“占位”中心进行考试。

How do I know if it is a placeholder test center and not a real test center?
我如何得知什么是虚拟的“占位”中心，而不是真的考点？

The name of the placeholder test center is "Pearson VUE – CHN".

“占位”中心的显示名称是“Pearson VUE - CHN” 。

"CHN" represents an abbreviated version of the country where your test appointment is held. The name of your country will be shown when you log into your account.

CHN表示您的考试预约所在国家的缩写形式。当您登入帐户时，国家的名字会显示出来。其他国家亦然。

When will my chosen test center reopen?
我选择的考点何时会重开？

This is dependent on local health and government guidance. We will reopen your chosen test center as soon as possible. We would encourage you to log into your account daily and check availability.

这要根据考点所在地政府的相关政策规定。我们会尽可能早地重开您选择的考点。我们建议您时常登录您的账户查询相关信息。

Where can I find the full list of existing test centers?
哪里可以找到完整的考点名单？

Here is the full list of cities where we have test centers: www.pearsonpte.com/the-test/test-centers-and-fees/

您可访问www.pearsonpte.com/the-test/test-centers-and-fees/，查询最新的考点名单。

How can I reschedule my test to an existing test center?
我该如何将考位更改到已经开放的考点？

You must log into your account and reschedule your test free of charge before the appointment date showing against the temporary placeholder test center. This will be approximately 90 days ahead of your original test date. You do not need to contact Customer Services and you will not be charged any additional fee.

您必须登录到您的系统账户，在临时“占位”中心内免费重新预定考试。更改的考试日期须在您已报名的考试日期后的90天以内。 您不需要联系客服中心。您也不用承担任何额外的费用。

Do I need to do anything else to make sure I don't lose my test fee?
我是否需要采取任何措施确保我不会损失考试费吗？

No. All you have to do is to reschedule your test to an existing test center once it is reopened according to the current availability.

不需要。您需要做的只是等待现有考点再次开放后，重新预定您的新考位。

What actions do I have to take now?
我现在需要做什么？

You either reschedule your test to an existing test center once the test center is reopened or you may request a refund. No further action is required.

您可以等现有考点再次开放后，重新预定您的新考位，或者取消考试要求退还考试费。

What do I do if I cannot find a test center or a date that is suitable to me?
如果我找不到自己需要的考点或考试日期重新预订考位怎么办？

You can cancel your test free of charge before the date showing against the temporary placeholder test center.

临时“占位”中心内会显示您的下一场考试日期，您可在该日期前免费取消您已报名的考试。

What do I do if I cannot find a test center or a date that is suitable to me before the date showing against the temporary placeholder test center?
如果我在临时“占位”中心显示的下一场考试日期之前，找不到适合我的考试日期，我该怎么办？

You can contact the Customer Services team who will progress your booking for you.

您可以联系客户服务中心400 120 0832，客户服务人员将帮您完成预定。

How do I request a refund if I paid by using my card or a voucher?
如果我用信用卡或者考试代金券支付考试费，我怎么获得退费？

You must log into your account and cancel your current test appointment. The refund will be processed automatically to the same card that was used for payment. If you paid by using a voucher, your voucher will be reinstated automatically. No further action is required.

您须要登录您的系统账户取消现有的考试预约。考试费将会自动返还到您付款时使用的银行卡。如果您报名时使用的是考试代金券，该券将会自动恢复有效性。

What will happen if I cannot find any availability even if the chosen test center is reopened?
如果我选择的考点重新开放了，但是没有适合我的考试时间或日期怎么办？

We understand this may be frustrating, but we would like to ask you for your patience and for you to check daily. Please also check availability of other test centers that may be accessible to you. We are working hard to make more appointments available.

我们理解相关问题会给您带来不便，我们希望您能够耐心地每天登陆系统查询。同时，也请您看一下其他的考点是否有能满足您需求的考试日期或时间可以预定。我们会努力为考生提供更多的考位。

How can I contact the Customer Services team regarding my reschedule or cancellation if I have any further questions which are not covered above?
如果我有以上问题以外的疑问或需求，我如何联系客服团队？

The Customer Services team is currently experiencing a high volume of queries but is doing everything to respond to your questions as quickly as possible. Please submit your request by visiting our Contact Us(https://pearsonpte.com/contact-us/) page. Please select the Reschedule or Cancel a test section.

虽然客服团队每天要处理大量的问询，但他们会尽一切可能以最快的速度回答您的问题。请访问 “联系我们”页面(https://pearsonpte.com/contact-us/)提交您的问题或要求。请选择“重新预订”或“取消考试”。

Thank you for your patience.

感谢您的耐心与支持！

Pearson Customer Services
培生客户服务团队

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